Go-Jek VS GrabBike - Survey Report

Transportation and technology fields in Indonesia was enlivened by a “app-based ojek” that many operate in Greater Jakarta and has expanded to several cities. There are two major players in this market are Gojek and GrabBike. It can be said that these two applications is a pioneer the advent of “app-based ojek” . App based ojek is growing very rapidly in Indonesia, mainly because the public transportation system in Indonesia are still not good enough especially heavy traffic congestion in Jakarta making motorcycles become the first choice of public transport for the community.

We’ve made a previous comparative survey between Uber and GrabCar, this latest survey Jakpat wanted to compare the two applications, Gojek and GrabBike. We involved 979 respondents in the Greater Jakarta area who have downloaded the application Gojek and GrabCar on their smartphones. We chose the Greater Jakarta area since the beginning of both these applications operate in this region. We kicked off with a screening survey to 979 respondents, how many of those who had never tried service these applications. We get 401 respondents (40.96%) have ever tried the second application, and we were just continuing the following questions to 401 respondents.

Go-jek and GrabBike comparison was conducted specifically for motorcycle taxi services, not including delivery or courier service. It divided on several variables: frequency of use, mobile app interface, how to order, speed in finding the driver, customer service, payment method, rate, driver performance, and response orders. Here are the findings:

From the finding above, our panels considered Gojek is superior than GrabBike in all aspects.

For more detail you can download XLS report at the button below (bahasa). JAKPAT report consists of 3 parts which are 1) Respondent Profile, 2) Crosstabulation for each question and 3) Raw Data. Respondent profile shows you demographic profiles ( gender,age range, location by province, and monthly spending). Cross tabulation enables you to define different demographic segment preference on each answer.