Uber vs GrabCar - Survey Report

Technological developments, particularly in the mobile app and traffic jams in major city like Jakarta make ride-sharing app such Uber and GrabCar quite advanced rapidly. Offering convenience and relatively cheaper rates than regular taxis make these two applications competing in the capital market.

In this survey, Jakpat would like to know which apps are most in demand by the panel. Because of these two applications is only operated in Jakarta and surrounding areas, yet in other cities, so this time, we involved panels in Greater Jakarta. At the beginning, we sent a survey to the 1000 panel, as a screening, to find out how many panels are already using these two applications. And we get from 1000 only 15.5% claimed to have been using these two applications. So, we continued the next question survey with 155 respondents.

We asked the panel to assess the application of this by dividing the assessment of several variables. The purpose of these questions is to compare several variables, among others: the intensity of use, mobile app interface, how to order, speed in finding the driver, customer service, payment methods, fares, driver performance, and response of the booking. Here is the result:

From the findings above, it can be concluded that GRABCAR is far superior than UBER. But, interestingly, for driver performance and order response, Uber is more superior than GrabCar.

For more detail you can download XLS report at the button below (bahasa). JAKPAT report consists of 3 parts which are 1) Respondent Profile, 2) Crosstabulation for each question and 3) Raw Data. Respondent profile shows you demographic profiles ( gender,age range, location by province, and monthly spending). Cross tabulation enables you to define different demographic segment preference on each answer.