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Survey: Most Trusted E-Commerce & E-Wallets to Pay Taxes Online

Digitalization makes things easier, including in tax payments. We can pay taxes online through various platforms, such as e-commerce or digital wallets.

Jakpat conducted a survey to find out public perceptions regarding digital tax payments. The report, which involved 2,036 respondents, shows what digital platforms are for paying taxes, why they choose them, and how satisfied they are with using them.

The survey results stated that respondents who had paid land and building tax (PBB) through digital platforms in the last 1 year admitted to paying other types of taxes digitally, namely vehicle tax/PKB (71%), income tax/PPh (77%), and local taxes & retributions (76%).

“One of the impacts of the pandemic is the development of digital platforms that help people carry out various activities online, one of which is the payment of PBB and PKB taxes. In the end, this habit carried over until now, and has proven to be able to help people become compliant taxpayers, without sacrificing a lot of energy and time in the payment process,” said Head of Research Jakpat, Aska Primardi.

“This is in line with digital behavior in the general public who need super apps that can meet all their needs, from finding information, shopping, interacting, to paying taxes,” he added.

Digital PBB payments

There are various considerations for choosing a digital platform to pay the PBB. Half of the respondents rated bills as being paid faster & received directly by local governments this way. Other calculations are good and easy-to-understand socialization of PBB payments (40%) and easy-to-understand payment steps (38%). As many as 35% of respondents also think digital platforms are a trusted service for paying the PBB.

Then, respondents stated that they don’t mind taking the time to find a place to pay bills that provides the best deals/promotions (77%) and guaranteed transactions/safe (67%). Many respondents also thought that PBB payments using digital wallets have an easier process (88%).

Trusted PBB payment channels

More than 80% of respondents paid PBB via e-commerce and/or e-wallet in the past 1 year, followed by modern/traditional retail (58%) and banks, including m-banking & internet banking (56%). E-commerce and/or e-wallets are also the most trusted platforms at 48% while modern/traditional retail and banks at 27% and 25%.

Tokopedia is the most frequently used e-commerce. As many as 39% of respondents admitted that they often use Tokopedia, followed by Dana and Shopee with a percentage of 23% for each.

In addition, Tokopedia is also considered the most trusted platform by 45% of respondents. Other trusted e-commerce and /or e-wallets are Dana (21%) and Shopee (20%).