Technology at the Workplace - Survey Report

Working in modern life seems impossible without the help of technology. The needs to get our works done in a short time, and the needs to be connected with the global world in real time could only be possible by using our digital gadget. Understanding the essence of technology to support our work life, we conduct a survey toward 809 respondents to explore how they use technology at their workplace.

The rate of Indonesian working citizen is relatively high compared to the whole country population. Up to 2014, Indonesia Statistic Center (Badan Pusat Statistik) estimates the number of Indonesian citizen who works is reaching up to 118 million people. We send the survey to our panel in productive age between 20 to 45 years old in nationwide.

Our basic assumption about the needs of technology to support our work life seems to be supported by most respondents in this survey. 97% of our respondent in this survey agree that technology increase their productivity. The absence of technology will definitely suffering and makes us helpless in doing most of our works. However, when it comes to the use of technology to communicate, our respondent seems to choose different communication channel to discuss about work issue and casual talk.

To describe the detail of our respondent in this survey, first of all we would like to map about their working profile. Among all respondents participate in this survey, 64% of them are currently working. Most of them are working in office, with the average working hour about 6 to 8 hours a day. Related to the technology, most of them are averagely receiving only 1-3 working emails in a day.

To lay out the use of technology at respondents’ workplace, we ask them to mention their most frequently used software for working. From all respondents who participate in this survey, Microsoft Office, web browser, and messaging seem to be three most frequently used software. Furthermore, regarding the gadget they use for working; smartphone, laptop, and PC become the three most frequently used gadget for working as well.

Some of us may have more than one mobile phone to support our communication activity. However, most of our respondent in this survey do not separate their phone for business and personal purpose. However, their chosen method to communicate about work is different regarding to the person whom they talk. When they discuss about work with their boss and clients, most of them prefer phone call than other communication tools. In other hand, instant messenger is chosen as the communication tool with their co-workers.

The preferred communication tool by our respondents to casually talk with their working friends is instant messenger. WhatsApp seems to be the most preferable instant messenger among respondents. Moreover, from all respondents who use instant messenger to have casual talk with their friends, 80% of them belong to group chat that consist of their working friends as the group member. At last, we try to discover about the topic they discuss in the subjected group. Comparing the sex of our respondents, male tend to discuss working issue in the first place, while female tend to do casual chit chat in instant messenger group with their working friends.

At last, we ask our respondents in this survey to assess whether technology in general support their productivity at work or not. Similar as our basic assumption of this survey, technology is strongly perceived as increasing respondents’ productivity at work.

For more detail you can download XLS report at the button below (bahasa). JAKPAT report consists of 3 parts which are 1) Respondent Profile, 2) Crosstabulation for each question and 3) Raw Data. Respondent profile shows you demographic profiles ( gender,age range, location by province, and monthly spending). Cross tabulation enables you to define different demographic segment preference on each answer.